Welcome to official support resources for AstraDesk®. Contact us before relying on App Store reviews (we may not reply there).
Contact email
Typical topics
- Account access, Sign in with Apple, or password reset
- Invoices, contacts, PDFs, barcode/QR scanning
- Contracts, e-signatures, and Draft studio (templates + optional AI)
- Biometric unlock / Face ID / photo library permissions
AI contract drafts (optional)
In Draft studio when creating a contract, you can describe the agreement in plain language and generate a starting draft.
AI drafting is optional and can be turned off in Profile → Language → AI contract drafts.
- Offline mode — built-in templates always work without AI.
- When AI is on — your prompt and business context (company name, client, recent terms) are sent to our secure backend, which calls a third-party LLM provider to produce a draft. You review and edit before saving or signing.
- Limits — free accounts have a daily AI draft allowance; Pro accounts have a higher limit.
- Not legal advice — drafts are starting points only. Consult a qualified professional for binding agreements.
AI processing is described in our Privacy Policy.
Response times
We aim to respond within several business days.
Trust & security
Learn how we handle your data, e-signatures, pricing, and AI features: Trust & security.
Privacy
Privacy Policy
This page: https://www.astradesk.org/support.html · Trust: https://www.astradesk.org/trust.html · Privacy: https://www.astradesk.org/privacy.html